Builders’ General Location Spotlight: Edison
The success of Builders’ General wouldn’t be possible without the dedication, hard work and undeniable passion coming from our builders store in Edison. One of seven Builders’ General locations spanning Northeastern NJ, Edison is a full-service lumber yard and retail store that prides itself on selling the highest-quality home building supplies.
Because of our devoted employees, we are a trusted builders supply dealer of top-quality building products. To showcase the spirit of the Builders’ General Edison location, we interviewed manager Tim Bradley. He pinpoints the uniqueness of Edison and is here to give you a peek inside the operations of how we’ve become the professional’s choice for both building materials and customer service.
The Uniqueness of Builders’ General Edison
While all of our seven locations provide high-quality products and top-notch service, Edison is unique in many ways. One such way is the superstar who manages our Edison operation, Tim Bradley. Tim, a BGS employee for over 6 years, keeps everything running smoothly. Originally hired as an Assistant Manager, he was quickly promoted to Operations Manager within his first year.
Covering the top of New Jersey, Pennsylvania and multiple boroughs of New York City, Tim ensures hard-to-make deliveries land on the right doorsteps. Because the Edison location uses more man-hours to accomplish simple deliveries and service locations are more spread out, the job can become more difficult to manage. However, with just 17 employees at Edison, Tim makes it look easy.
Tim oversees one of our longest-tenured employees, Carmen Petrillo, our Edison dispatcher. With Carmen on our team for the past 30 years, we’ve been able to ensure everyone is on the same page at all times, resulting in our reputation for on-time and efficient deliveries, no matter the location.
Carmen is Tim’s second-in-command — anything Tim can’t handle, Carmen swoops in and takes care of it. A staple at our Edison location, focusing on Kitchen Design and Sales in addition to Dispatcher, Carmen is an integral part of our success.
John Powers is another standout Edison employee. As he makes himself available to resolve a lot of BGS’s smaller issues, he is simultaneously taking care of the influx of day-to-day orders to relieve Tim’s plate. Ready to jump in where needed, Edison couldn’t run smoothly without the hard work of John Powers.
The BGS Culture
Selling popular brands such as TimberTech AZEK decking, Andersen windows and ThermaTru doors, Tim loves the family-owned and operated aspect of BGS.
Tim says, “It’s easy to get something resolved because the family is involved in every step of the process. To me, it’s the best quality of the company. BGS takes on problems head-on, whereas other companies sometimes try to just push the problems away. BGS has been in business for over 90 years, and because the family is so involved, I think BGS will be around for a very long time.”
At BGS, we are focused on authentic connections and cultivating relationships with our customers. When asked what BGS does differently to help builders be successful, Tim says, “You have to be a real person. Customers want someone taking care of them that is a real person — a relationship is key. Builders and contractors are good — small-town people, boots and jeans kind of guys. Our customers need someone they can go to, and I’m their go-to guy.”
Tim takes initiative: When he sees a problem, he solves it. Customers know that if there is a problem, Tim, with the entire BGS team behind him, will do whatever it takes to provide a solution. If Tim tells someone their delivery will arrive between 10 and 11 a.m., it will absolutely be there. For example, a customer in Washington, New Jersey needed something important and the closest location wasn’t available, so the Edison team drove three hours to pick up the order and deliver it for them. When someone needs help, all seven locations work together to create one cohesive team.
What’s Edison’s “secret sauce”? If you’re on Tim’s team, you are all in. “It doesn’t matter what your job title is, everyone helps. If there’s a problem, everyone flocks to solve it. When it’s time to push, they push. Something good always comes out of the hustle. My guys are always willing to jump into the fire with me, and I try to do the same for my guys.”
Even though BGS, like many other companies in the industry, are currently facing staffing issues, our customer service and the customer’s needs are our highest priority. If staffing is short for the delivery team, Tim is out making deliveries himself. BGS will do anything to make our customers happy.
Making Jobs Easier
Our Edison experts have a few tricks — more like tools — up their sleeves to help make the jobs of builders and framers easier. To move their 50-feet wide beams, Edison utilizes boom deliveries and Moffett trucks to get materials where they need to be.
Boom trucks are basically cranes on a truck, allowing heavy materials to be lifted and placed in locations where it would otherwise take a whole team to move. For example, if a team is working on building a two-story building, a boom truck can take the materials and place them directly on the second floor. This alleviates people having to carry the materials, keeping them safe and speeding up the process. Many of Edison’s customers find this tool irreplaceable and unmatched, as it saves time and costs.
Similarly, Moffett trucks are like forklifts on the back of trucks. They are able to help with material movement on a jobsite. Builders and framers can explain where the materials are needed, and the Moffett truck can take them exactly where they need to go. This type of strategic direction can save workers time and strain while also saving money on labor costs.
Both of these convenient, helpful tools contribute to the Edison branch building positive and productive relationships with their customers.
Builders’ General Edison Location Offers Solutions
At BGS, we offer a variety of products and services, but our core product offering includes Windows and Doors, Kitchen Cabinetry and Closets, Lumber, Moulding, Decking and Railing. With our wide array of solutions, we ensure contractors can trust to receive expert, on-time delivery. To emphasize our commitment to our customers, we offer convenient drive-thru pick-up and you can feel confident in our estimating/take-off services.
If you’re looking for something we don’t have on hand in our Edison location, we’ll make sure to get the right products delivered to meet all your project needs. We frequently invite outside salespeople from one of our trusted supply partners to ship in windows, trim and lumber out of our other Northeastern locations to ensure your project goes off without a hitch.
Hear It Right From Our Customers
Theresa S. left us a glowing 5-star review, applauding our customer service during her kitchen remodel: “We went in to look at cabinets for a kitchen remodel. We worked with Anne, she was incredibly helpful, honest and generous with her time. She had great ideas for us to consider with our new kitchen. I would highly recommend working with Anne if you are considering a kitchen remodel.”
George S., one of our loyal Edison customers, graciously left us a 5-star review after years of reliable service: “I have worked with Builders General Supply and the Shaheen family for more than 45 years. They have always gone the extra yard for me and any of my companies. I receive excellent service and reliability at all times. Other suppliers have tried to get our business, but none can guarantee me the service I get from Builders’ General.”
One of our construction partners, R. Marchese Construction, left us a raving 5-star review on our selection of building material solutions: “BGS is a major supplier of top brand building materials. They can accommodate large and small projects. Salespersons are knowledgeable, yards are well stocked and deliveries are prompt.”
Kyla M. let us know that we’re her favorite place to buy supplies: “Builders General always has everything I need. If I ever have trouble finding something, someone there helps me! My favorite place to buy supplies.”
We’re so grateful to have loyal customers who leave us honest reviews and give us great feedback to constantly improve our customer service. We’re also grateful for our employees who help us create the reputation we have in the industry. We aspire to offer our customers a five-star experience every time they walk through our doors, and our employees help make that happen.
Edison Service Areas
Builders’ General is the professional’s choice for top-quality building materials and peak customer service. We serve developers, custom and spec home builders, general contractors, commercial builders and renovation experts across Union, Middlesex, Somerset and Morris Counties in New Jersey. If you’re from any of the areas below, you can entrust Builders’ General Supply in Edison with all your project needs:
- New Providence
- Green Brook Township
- Long Hill
- Berkeley Heights
- New Providence
- Basking Ridge
- Old Place
- Staten Island
- Mid Island
- Midland Beach
- Perth Amboy
- Woodbridge township
- Union Beach
- Old Bridge
- Sayre Woods
- South River
- East Brunswick
- Fresh Ponds
- South Brunswick Township
- Ten Mile Run
- Pleasant Plains
- Franklin Township
- Bridgewater Township
- Bradley Gardens
- Bound Brook